FAQ

Frequently Asked Questions

1. Do you have lifts and are there any stairs?
All of our 12 apartments have two bedrooms, two bathrooms and are fully self contained. Our apartments are in a three storey building without lifts, i.e. we do not have any apartments at ground level – stairs must be negotiated even for our lowest floor apartments (16 stairs to 1st floor). If you have a dicky knee, bad ticker, 6 month old triplets or a drinking problem, RING US NOW on 07 4778 5571 and see if we can facilitate a first floor apartment request.

2. Do you have any cots and highchairs?
We have a limited supply of cots and highchairs (free of charge), so please book in advance.

3. What is the maximum occupancy and the bedding configuration?
Maximum occupancy is 6 irrespective of age (i.e. includes infants/children).
Bedding configuration:
• Main bedroom has a queen bed and an ensuite
• 2nd bedroom has 2 single beds only and it’s own ensuite.
If you require beds for a 5th or 6th person, we require advance notice.

4. What is the kitchen like/what do they have … and are there restaurants close by?
Kitchens are well equipped with a good size refrigerator, cook-top, microwave, dishwasher and other kitchen knick-knacks – but if you want a real holiday, we have three good restaurants within walking distance and several others only a bus ride away – with a bus right at your doorstep.

5. Are the apartments air conditioned and what else do they have?
All the apartments feature reverse-cycle inverter air-conditioning units in each bedroom and the living area, and have a TV with DVD/CD player in the lounge area. The kitchen has a good sized refrigerator, 4 burner hot-plate, and microwave.  Apartments also have a washing machine and clothes dryer.

6. How often are the apartments serviced, and what is provided as complimentary?
Apartments are serviced weekly. We provide a complimentary initial supply of tea, coffee, sugar, detergents, paper towel and toilet tissue. Our conveniently located supermarket is open 7am-7pm daily if you require more during your stay.

7. Do you have internet access?
WiFi is available, $5* for 1 day (500MB download limit) or $10* for 7 days (1GB download limit).  Access codes for purchase are available from reception. If you’re arriving after we close, or on a Sunday and you need WiFi access, please ring us in advance and we will ensure an access code is made available to you.
*Time to finish from first log-on e.g. 1 day access will cease 24 hours after first log-on irrespective of time used.  We also have an internet kiosk in Reception, usage & print charges apply.

8. How good is the mobile phone reception?
We have no control over this one – Telstra and Optus reception is good but Vodaphone has hardly any signal at all.

9. When is stinger season and is it safe to swim?
Marine stinger season (poisonous jelly-fish). “Is it safe to swim?” Townsville City Council tells us marine stinger season is November to May/June, and co-ordinate netted swimming enclosures at Picnic Bay and Horseshoe Bay during the season but still recommend wearing a full lycra or stinger suit within the netted area. All other months they say our waters are safe. Stinger suit hire and purchase is available from Nelly Bay shops. Further information available view links via “Stingers” section on this website www.marinestingers.com.au

10. Is there smoking and non-smoking areas?
Effective from 18 Februrary 2014 we are now a non-smoking resort and, as such, no smoking is allowed in the apartments, on apartment balconies or any common areas.  We currently provided one outdoor designated smoking area.  

11. Are pets allowed?
No pets or animals are permitted (excludes animals within the meaning of the Disability Discrimination Act 1992 of the Commonwealth).

12. What other facilities does the resort have?
The resort has an attractive outdoor swimming pool (heated in the winter months), with an in-pool spa (i.e. not a separate spa) plus two BBQ areas, one half court tennis and table tennis.

13. What if I leave my towel at home?
Yes, you can squeeze in one more pair of swimmers or one more Hawaiian shirt if you leave out your beach towels. We hire towels for $5 each. RING US NOW on 07 4778 5571 and pre-book yours – supplies are limited.

14. What are the other services available on Magnetic Island?
Magnetic Island has 2,000+ permanent residents. You will find all the services such as post office, medical centre, buses, taxi’s, supermarkets, chemist, banking etc, on our local What’s On Magnetic Island event website ‘Services and Facilities’ page.

15. What can you do on Magnetic Island?
Find some great ideas on the ‘Top Things To Do’ on Magnetic Island, plus details some great walks, galleries, events, festivals etc. You’ll find all the information at Whats On Magnetic Island.

We hope you’ve found this information helpful. We look forward to welcoming you to Island Palms Resort on Magnetic Island and remember, if you have any queries at all, please call us on (07) 4778 5571 or email resort@islandpalms.net or fax  (07) 4778 5599.

Sheena and John Austin – Resort Managers